Frequently Asked Questions
What are your delivery terms?
Next day delivery in the UK before 4:00pm depending on time of order.
European and International delivery varies according to individual destinations.
Using Royal Mail:
DELIVERY FREE on all UK orders only.
Customers are responsible for Returns Postage. Please obtain proof of postage.
Postal Charges in Europe £9.99
Postal Charges International £14.99
All orders are posted Royal Mail 1st Class Recorded to Sign for.
What is your return policy?
All goods must be returned to us in perfect and unused condition. Repackaged with respect to re-sale and within 10 days of receiving purchase- Refunds will be issued with-in 7 working days of receiving returns, please retain proof of postage.
European Orders must be returned with-in 14 days of receiving purchase.
International Orders must be returned with-in 18 days of receiving purchase.
PLEASE SEND ALL RETURNS TO:
48 Barrett Road
Darlington, DL3 8LB
or call +44 (0)1325-460669 to discuss an exchange. Email:firstname.lastname@example.org
Why shop at French Velvet?
We bring something different to the fashion forum not available on the high street.
Can I have a refund if I don’t like my order?
Yes, you can have a no quibble refund with-in 7 working days of the goods being returned.
Postage to South Africa!
Sorry,we no longer post to South Africa due to irregularities in the postal System.